Sector
Banking
Client
Main Italian Bank operating in banking, insurance and investment services
Servizi
Managed Services
The client had the need to manage the IT platform as he had no internal skills.It was unable to administer services to reduce platform downtime and project on-boarding.
He was not competent in managing proactive monitoring, configuration and update tasks.
It also required specialist support to interface with various internal offices such as Infrastructure, Change Management, Incident Management, Architecture and Application Management and the external support of the IT Vendor, for case management.
The service provided was able to guarantee a constantly updated platform administered according to the optimal directives of the IT vendor, allowing the customer to reduce by 95% cases of stalemate and unusability of the platform through proactive monitoring, capable of anticipating any anomalies.
The multiple solutions put in place have allowed an optimization of time and costs of internal resources.
Thanks to the interface created towards the offices, it was possible to minimize intervention times compared to the evolutionary architectural and change management cycle and collaboration with the Incident office, which dealt with the problems that emerged, made it possible to speed up the resolution of cases relating to malfunctions of IT support.
The activity allowed configuring and installing resolution patches to benefit up and running times of the service.
The best practices and application documentation guidelines to support development teams have made it possible to accelerate activities between development and release into production by 30%.
The expertise and experience of our working group has made it possible to define a service model based on the following activities and which has affected offices in different areas of expertise:
